Privacy Policy

Island Pool & Spa
Effective Date: July 15, 2026 | Version 2.0

Island Pool & Spa (islandpools.com), operated by Island Pools & Spas, Inc. (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, whether and how it is shared, and the choices you have. It applies to information collected through our website, by phone, in person, and through our text messaging (SMS) program.

1. Information We Collect

Contact information — name, mailing address, email address, and mobile or other phone numbers.
Service and property information — details about your pool, spa, equipment, service history, and scheduling.
Payment and billing information — amounts, invoices, and payment method details processed through our payment providers.
Website usage information — such as pages visited and general analytics, where applicable.
Mobile / SMS information — your mobile number and your opt-in or consent when you enroll in our text messaging program.

2. How We Use Your Information

To schedule, provide, and support the services you request
To communicate with you about appointments, accounts, billing, and service updates
To respond to your inquiries and provide customer care
To send promotions or marketing communications where you have consented
To operate, maintain, and improve our business and website
To comply with legal, tax, and regulatory obligations

3. Text Messaging (SMS) Privacy

No mobile opt-in or text message consent will be shared with third parties or affiliates.

The mobile information we collect — your mobile number and your opt-in or consent — is used solely to deliver and support the text messaging program you enrolled in. We may share this information with subcontractors or service providers (such as our messaging platform or customer-service provider) only as needed to operate the text messaging program on our behalf, under contractual confidentiality obligations.

All other categories of use exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own purposes, and your mobile opt-in and consent will never be sold. You may opt out of text messages at any time by replying STOP, as described in our SMS Terms & Conditions.

4. How We Share Information

We do not sell your personal information. We may share information only as follows:

Service providers — vendors who perform services for us (e.g., payment processing, scheduling, messaging, IT support) under contractual confidentiality obligations and only as needed to provide those services.
Legal and safety — when required by law, subpoena, or to protect our rights, property, or safety, or that of others.
Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information, consistent with our internal information security program. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Text messages — reply STOP to opt out, or HELP for assistance.
Email — use the unsubscribe link in any marketing email.
Access and correction — contact us to review or update your information, subject to applicable law.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision, and the current version will always be posted at https://islandpools.com/privacy.

9. Contact Us

If you have questions about this Privacy Policy or your information, contact: Island Pools & Spas, Inc., support@islandpools.com, (508) 693-3040, islandpools.com.